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Valencia College’s Efficient Borrower Outreach Helps Decrease Its Default Rate


School Overview

With five campuses serving the Central Florida community, Valencia College is a two-year, public college ranked fourth among the nation’s colleges and universities in the number of associate degrees awarded. The college offers 35 Associate degree programs, 81 certificate programs and three Bachelor degree programs.

Products Used

Borrower Connect™ cohort management solution

Customer Since



“Valencia College is very excited to have this on-going partnership with Student Connections. Borrower Connect makes it easy to analyze our data, create a variety of automated communications based on the borrowers’ loan status and access a variety of reports that show future projections for our cohort default rate.”
– Sedrick Brinson, financial aid specialist at Valencia College.



Valencia College began using Borrower Connect™ to keep its cohort default rate in the range of similar institutions, with a goal of maintaining three-year cohort default rates of less than 15 percent.


Upon implementing Borrower Connect, Valencia College was able to reach borrowers who were delinquent, in their grace period or who had defaulted on their loans. The letter and email campaign features allow the financial aid staff to efficiently notify borrowers of the various repayment options available. The team also uses the tool to analyze borrower data, monitor the effectiveness of their efforts and review default rate projections. The Valencia College and Student Connections teams regularly discuss ways to improve the school’s default prevention efforts.


Borrower Connect helped Valencia College bring its cohort default rate down from 20.3 percent in 2011 to its current cohort default rate of 17 percent in 2012.