Last week, I reviewed the results of our annual customer satisfaction survey for the “software only” application of Borrower Connect. Borrower Connect is our patented default prevention software, which institutions use to provide student loan repayment assistance to their borrowers. Because it is scalable to any scope and budget, some customers use only the turnkey…

One of the things that sets Borrower Connect apart from the competition is that it’s the only student loan management solution in the industry to have a patent. That’s a recognition of its unique ability to aggregate troves of complex borrower data and to transform that complexity into easy-to-understand reporting and forecasting. Hundreds of institutions…

In the process of helping students navigate the classroom-to-career journey, you encounter a recurring phenomenon. Students are more likely to drop out of school for nonacademic reasons than because of problems with their grades. Too often, financial stress and other nonacademic factors are influencing academic outcomes. Even though Federal Student Aid provides billions in federal…

John Ingram, planning and research associate for the Community College of Allegheny County, discusses our interactive student app, WhichWay, and how it is effective in getting nonacademic information into the hands of students who may not know they need it.